I am forever grateful for the work that K. Hovnanian has completed
I'd like to compliment one of your employees, Stephanie, for the outstanding customer service that she provided my family and me. Stephanie assisted with getting repairs completed within my home. I have been pleased with the services that I've received from K. Hovnanian.
Nicholas assisted me prior Stephanie and I am forever grateful for this. My husband is legally blind and confined to a wheel chair. Nicholas was very accommodating and understanding to this and Stephanie has followed his lead. I contacted the team about my floor lifting and I received a response within 24 hours. Stephanie completed a site visit within 48 hours of the initial call. She informed me that an approval had to be sought before a decision could be made as to whether the damages to my floor would be covered by K. Hovnanian. She updated me throughout the approval process. Once the approval was sought a date was scheduled to start the work. Stephanie accompanied the contractors each day until the work was completed. There were days that I had to leave because of prescheduled appointments and I entrusted Stephanie in my home. I am forever grateful for the work that K. Hovnanian has completed and Stephanie's outstanding customer service.
Deborah Freeman - Maryland