The service staff is prompt and willing to take the extra step!
My wife and I would like to express how pleased we are with the KHOV experience. Everything from the knowledgeable sales, the construction process, and the final product was everything we expected and beyond. Even after being in our new home, the service staff is prompt and willing to take the extra step in order to fix any issues or answer any concerns.
Our Sales Consultant, Matt, was excellent in recommending some upgrades that we would have never even considered. He worked side by side with us until we had the perfect home picked out. He also knew that we were on a budget while deciding on what upgrades we could do and which we had to skip. I cannot say enough about the sales process and would definitely buy another home from Matt if to do it all over again.
The construction phase of the home was a pleasant experience also. The subcontractor's staff were all polite and would explain the process to my wife and I if any questions arose. Any concerns that we brought to the attention of KHOV were addressed as well. I also felt that from the start of construction to the move in date everything was done in a timely manner in which we were pleased.
Now that we have been in our home for a few months, we are still very happy with our choice in KHOV and the McArthur plan. Any issues that we've had have been taken care of right away by the service team. The gentleman that arrives for the service calls is very polite and helpful.
Thank you for your professionalism, timeliness, and especially your concern for quality while building on my lot.
Jamie and Rosie Hamm - Pennsylvania