Excellent quality of work and materials on the house
I couldn't have been more satisfied with Ray. He was so helpful and informative every step of the way. And just an overall nice guy. The rest of the staff were also great. Megan was my design rep and she helped make what could have been a stressful process so easy. She gave just the right amount of feedback to inform choices. Now that I am in my home I wouldn't change a thing.
I can't say enough about Floyd and his crew. Floyd answered all of my many questions so patiently, and even sent me texts with pictures of the build progress, knowing that I was in Cincinnati and couldn't visit often. His staff was also very helpful. Grace kept me informed, and while getting a mortgage today is no easy process, Grace really helped to manage my expectations. The people on your teams are top notch. Professional, caring, knowledgeable. There wasn't one person any step along the way who was difficult to work with or unhelpful in any way. Buying a new construction home is stressful and requires attention to detail and constant, sometimes high stakes, decision-making. This has the potential to bring out the worst in the most well-meaning of people. The team at Orchard Meadows, from sales to loans to construction management, seemed to understood this and were so helpful in reducing anxiety and not only answering but predicting questions and providing much-needed information. What I most appreciated was the balance they struck between professionalism and candor. I never once felt that my best interests were not being considered at every step, and I still feel that way almost two months after moving in. I Iove my new home and highly recommend K.Hovnanian to anyone considering a new construction home.
SP - Illinois